Shipping
Free Shipping Across Canada
We offer free standard shipping on all orders delivered within Canada. No minimum purchase required — the price you see at checkout is the price you pay.
At this time, we ship only to addresses within Canada. We do not ship to addresses outside of Canada.
Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding statutory holidays). Orders placed after 2:00 p.m. ET, or on weekends and holidays, will begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Delivery Times
Estimated delivery times after your order has shipped:
| Region | Estimated Delivery |
|---|---|
| Ontario & Quebec | 2–5 business days |
| Rest of Canada | 4–8 business days |
| Remote & northern communities | 7–14 business days |
Delivery times are estimates and are not guaranteed. Carrier delays, weather events, and peak-season volumes (e.g., holidays) may affect delivery times and are outside of our control.
Carriers
We ship via major private couriers, including UPS, Purolator, FedEx, and GLS, selected based on your location for the fastest reliable service.
P.O. boxes: Because our carriers require a physical street address for delivery, we are unable to ship to P.O. boxes at this time. Please provide a residential or business street address at checkout.
Incorrect Addresses
Please check your shipping address before placing your order. If you notice an error, contact support@klyqa.ca as soon as possible. We will try to update it before shipment, but changes may not be possible after shipment. If a package is returned because of a customer-provided address error, we will contact you about the available options. Any proposed reshipment charge will be disclosed for your agreement before reshipment. This does not limit your rights under applicable law.
Damaged or Lost Packages
If your order arrives damaged, defective or incorrect, or tracking shows delivery but you have not received it, contact support@klyqa.ca with your order number and a description of the issue. Photos, where reasonably available, can help us investigate. For transit damage, please contact us promptly, preferably within seven days of delivery. This is a request for prompt reporting, not a deadline that removes statutory rights; photos and original packaging are not conditions for exercising those rights. We will investigate and provide any remedy required by applicable law. A carrier delivery scan does not by itself determine your legal rights.
Return Shipping
You may request a change-of-mind return within 14 calendar days after receiving your order, subject to our return conditions. Customers pay change-of-mind return shipping. We cover necessary return shipping for items that arrive damaged, defective or incorrect and necessary shipping for covered warranty service. See our Returns, Refunds and Warranty policy for eligibility, instructions and refunds. Your statutory rights remain unaffected.
Questions?
We're happy to help. Reach us at [support@klyqa.ca] and we'll get back to you within 1 business day.