Refund policy

This policy applies to purchases made through klyqa.ca. We offer a 14-calendar-day change-of-mind return request period and a 24-month limited warranty. These benefits are additional to your rights under applicable Canadian federal, provincial and territorial law.

Change-of-mind returns

You may request a change-of-mind return within 14 calendar days after receiving your order. The item must be unused, undamaged and returned with all accessories and any gifts included with that item. You may open the packaging to inspect the product. Please include the original packaging where available.

These conditions apply only to voluntary change-of-mind returns. They do not limit rights concerning defective or non-conforming goods, statutory cancellations or other remedies required by law.

How to request a return

Email support@klyqa.ca with your order number or other proof of purchase and identify the item you wish to return. Contact us before sending a change-of-mind return so we can provide the correct return address and instructions. Do not send a return to an address printed on the parcel without checking with us.

Dispatch an approved change-of-mind return within 14 calendar days after receiving our return instructions. A request made within the 14-day window remains timely if our response arrives after that window. This administrative process does not restrict statutory cancellation or return rights or require our approval to exercise them.

Return shipping costs

You pay return shipping costs for a change-of-mind return. We do not reimburse those costs unless required by law. We do not charge a restocking fee or deduct the cost of the free standard outbound shipping from your refund.

We cover necessary return shipping for items that arrive damaged, defective or incorrect and necessary shipping for covered warranty service. Contact us for shipping instructions. Any shipping costs that must be paid or refunded under applicable law will be paid or refunded by us.

Package returns securely. We recommend a tracked shipping service and keeping proof of shipment. If a return is lost in transit, contact us so we can review the circumstances and applicable rights and responsibilities.

Refunds

We will notify you after receiving and inspecting your return and explain any decision to decline a voluntary return. For an accepted change-of-mind return, we refund the amount paid for the returned item and applicable taxes to the original payment method. We aim to issue the refund within 10 business days after receiving and inspecting the return. Your payment provider may require additional time to post it.

Where applicable law requires an earlier refund, additional amounts to be refunded or a different process, we follow that requirement. Statutory refunds are not conditional on discretionary approval under our change-of-mind policy.

Exchanges

For a change-of-mind exchange, request a return under this policy and place a separate order for the item you would like. This does not affect replacement remedies for defective, damaged or incorrect goods.

Damaged, defective or incorrect items

Contact support@klyqa.ca with your order number and a description of the problem. Photos of the product and packaging, where reasonably available, can help us assess it.

For transit damage, please contact us promptly, preferably within seven days after delivery. This is a request for prompt reporting, not a deadline that removes statutory rights. Photos and original packaging are not conditions for exercising those rights.

We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable law.

Missing orders and statutory cancellations

If your order is overdue or tracking shows delivery but you have not received it, contact us promptly. We will investigate with the carrier and provide any remedy required by law. A carrier's delivery scan does not by itself determine your legal rights.

You may have separate legal rights to cancel an online purchase, including where required information was not provided or delivery obligations were not met. These rights have their own conditions and deadlines and are not limited by our 14-day change-of-mind window, unused-item condition or return-approval process. Where a statutory cancellation applies, we will follow the applicable refund deadlines and return-cost requirements.

24-month limited warranty

Products purchased from klyqa.ca carry a 24-month limited warranty from the date you receive the product, covering defects in materials or workmanship arising under normal use in accordance with the product instructions.

To make a claim, email support@klyqa.ca with your order number or other proof of purchase, product model and a description of the issue. Keep the product while we arrange a solution. Original packaging is not required; use suitable protective packaging if a return is requested.

After assessing a covered defect, we will arrange repair, replacement with the same product or a product of comparable function and value, or a refund, as appropriate. Where the law provides a particular remedy or a choice of remedies, we will respect those rights.

The limited warranty does not cover normal wear, routine replacement of consumables such as filters, accidental damage, or damage caused by misuse, failure to follow care instructions, or an alteration or repair that caused the problem. Consumables that were defective when supplied are not excluded merely because they are consumables. These exclusions do not limit mandatory legal rights.

A replacement remains covered for the unexpired portion of the original 24-month warranty, together with any additional protection required by law.

Your statutory rights

Nothing in this policy excludes, restricts or waives rights or remedies that cannot lawfully be excluded, restricted or waived. Statutory warranties and other consumer rights may continue beyond the 24-month limited warranty. If this policy conflicts with mandatory law, that law applies.

For Quebec consumers, applicable legal warranties include that goods must be fit for their normal purpose, last a reasonable time considering their price, contract terms and conditions of use, and conform to their description. These protections apply independently of our limited warranty.

Contact

For returns, refunds and warranty assistance, contact support@klyqa.ca. Seller information is available in our Legal Notice. Contact us for the appropriate return address before sending a product.