1. Scope and overview

This Privacy Policy explains how QConnex GmbH ("KLYQA", "we", "us" or "our") collects, uses, discloses, stores and protects personal information when you use the KLYQA Canada online store, KLYQA Home App and KLYQA Pet App, contact us, purchase products, create an account, connect a KLYQA device, participate in rewards or community features, or otherwise interact with us.

For Canadian users, this Policy is intended to explain our practices under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation, including private-sector privacy laws in Alberta, British Columbia and Québec.

Pet-related measurements and profiles concern animals. They may nevertheless become personal information when connected to an identifiable user, household, device, location or account; we therefore protect them as described in this Policy.

2. Who is responsible and how to contact us

The organisation responsible for the processing described in this Policy is PFRIENDLY Ltd, SUITE 863 - 155 DALHOUSIE STREET NORTH, TORONTO, ON M5B2P7.

Privacy enquiries, requests and complaints may be sent to info@klyqa.ca. Please include enough information for us to identify your account and understand your request, but do not send passwords or unnecessary sensitive information.

Our Privacy Officer is responsible for overseeing compliance with this Policy. You may contact the Privacy Officer at the email and postal address above.

3. Personal information we collect

 

4. How we collect information

·       Directly from you when you register, order, contact us, provide pet information, upload content, choose preferences or participate in a promotion.

·       Automatically from the website, App and connected products through APIs, cookies, SDKs, logs, Bluetooth, Wi-Fi and device telemetry.

·       From service providers such as payment processors, logistics providers, app stores, customer-support platforms, analytics providers and advertising partners.

·       From another household or account member who connects or shares a device or pet profile with you.

·       From public or commercial sources where permitted, for example to prevent fraud or validate delivery information.

5. Why we use personal information

 

5.1 Consent and reasonable purposes in Canada

We identify the purposes for collecting personal information at or before collection and obtain consent appropriate to the sensitivity of the information and the reasonable expectations of the individual, unless an exception permitted by law applies. Consent may be express or implied. We do not require consent to unnecessary processing as a condition of providing a product or service.

You may withdraw consent subject to legal or contractual restrictions and reasonable notice. Withdrawal may mean that certain optional or essential functions can no longer be provided.

6. Connected products, pet measurements and AI-supported insights

KLYQA devices may transmit measurements or events associated with a device, account or tracker identifier. Depending on the product, measurements may include hydration, activity intensity, active or rest time, walking sessions, refill or water-change events and device status.

Where a KLYQA Welly or another hub associates a measurement with a nearby tracker, the technical assignment may use signal strength or another device identifier. If an event cannot be assigned with confidence, the service may split, mark or present the information differently. The resulting information is an estimate and may be incomplete or inaccurate.

Automated reports, goals, comparisons and alerts are intended to support awareness only. They do not constitute veterinary advice, diagnosis or treatment and should not replace consultation with a qualified veterinarian.

7. Device permissions

 

Permissions can normally be changed in your mobile operating-system settings. Turning off a permission may disable the related feature.

8. Cookies, SDKs and similar technologies

We use strictly necessary technologies to operate the store, remember security and session settings, process orders and provide requested App functions. With consent where required, we may use analytics, personalisation and advertising technologies to understand use and measure campaigns.

Cookie choices can be managed through our consent tool and browser settings. App permissions and advertising identifiers can be controlled through device settings. Withdrawing consent does not affect processing that occurred before withdrawal.

Electronic marketing messages are sent in accordance with Canada’s Anti-Spam Legislation (CASL), where applicable. Each commercial electronic message will include an unsubscribe mechanism unless an exemption applies.

9. Service providers and recipients

We disclose personal information only as needed for the purposes described above, under contracts and safeguards appropriate to the service. Provider availability may differ by country and platform.

 

Some providers act as our processors or service providers; others determine parts of the processing independently, such as payment providers, app stores or advertising platforms. Their own notices may also apply.

10. International transfers

We are established in Germany and use service providers in Canada, the European Economic Area, the United States and other countries. Personal information processed outside Canada may be subject to the laws of the destination country and may be accessible to courts, law-enforcement or national-security authorities there. We use contractual, organisational and technical safeguards appropriate to the sensitivity of the information.

You may contact our Privacy Officer for more information about our policies regarding service providers outside Canada and to obtain information about where personal information is processed.

11. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, tax, warranty, product-safety, fraud-prevention and dispute-resolution requirements. Retention periods depend on the record type and applicable law.

 

When information is no longer required, we delete, anonymise or securely isolate it, unless retention is required by law.

12. Security

We use administrative, technical and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include encryption in transit, access controls, authentication, logging, backups, supplier reviews and secure development practices. No system can be guaranteed completely secure.

You are responsible for keeping account credentials confidential and for installing security or firmware updates made available for your device or App.

13. Children

The store, Apps and connected services are intended for adults who can enter into contracts. They are not directed to children. A parent or guardian must manage an account used in relation to a child or family household. We do not knowingly request children to create independent accounts or provide personal information without appropriate authorisation.

14. Your choices and rights

·       Request access to personal information we hold about you and an account of its use and disclosure, subject to lawful exceptions.

·       Request correction of inaccurate or incomplete personal information.

·       Withdraw consent, subject to legal or contractual restrictions and reasonable notice.

·       Ask questions or challenge our compliance through our Privacy Officer.

·       Opt out of marketing communications and manage optional cookies, SDKs and permissions.

You may complain to the Office of the Privacy Commissioner of Canada or, where applicable, the competent provincial privacy commissioner. We encourage you to contact our Privacy Officer first so that we can investigate and respond.

To exercise a right, email datenschutz@qconnex.de. We may verify your identity before acting and may ask for information needed to locate the relevant records. We will respond within the period required by applicable law.

15. Public and shared features

If you join a leaderboard, club, challenge, referral programme or other community function, the App may display selected pet-profile information such as pet name, species/breed, profile image, points, ranking or achievements. Personal account details such as your email or delivery address are not intended to be displayed unless you deliberately include them in public content.

Do not place your own or another person’s contact details, location, health information or other sensitive personal information in pet names, profile text, images or community posts.

16. Business transfers and legal disclosures

If all or part of our business, assets or services are reorganised, financed, sold or transferred, personal information may be disclosed under confidentiality and transferred as part of that transaction, subject to applicable law. We may also disclose information when required by law or reasonably necessary to protect users, animals, products, our rights or public safety.

17. Changes to this Policy

We may update this Policy when our services, providers or legal obligations change. We will publish the revised version and update the version date. Where a change materially affects your rights or requires renewed consent, we will provide an additional notice or request consent as required.

18. Contact and complaints

Privacy Officer / Data Protection Contact
PFRIENDLY Ltd

100 Harrison Garden Boulevard

NORTH YORK, ON M2N0C2

Email: info@klyqa.ca

Federal supervisory authority: Office of the Privacy Commissioner of Canada. Depending on your province, a provincial privacy commissioner may also have jurisdiction.